Customer Testimonials
Excelente atención, buen trato y comunicación con mi persona lo que sin duda alguna me lleva a seguirlos eligiendo!
Felix was friendly, responsive, and very flexible to all the requests, questions and everything in general. Other staff as well.
Excelente atención y servicio de la mano con la hospitalidad y funciones a saber y con respecto al respaldo y garantía del cliente!
Felix was very professional in all communications we had including phone, text and in person.
Jay took very good with us . I had an great experience and his boss was fantastic.
Very good attention... Good attention, they take their time to explain. Everyone is very friendly.
Great customer service got us in and out in a timely fashion, and he met expectations went above and beyond
Sales people were very friendly, responsive, and flexible to all the requests, questions and everything in general. Other staff as well.
This was my first time getting a car and the showroom was very nice and welcoming. I can tell the people that work there really do take pride in what they do.
The wife really didn’t want to get a newer truck and she didn’t bring her check book but they were able to use a credit card to get the deal done and I really appreciate that!!
Guillermo was the best, great communication, easy to talk to, and made the whole process seamless 🤝
I would recommend coming to this dealership for any vehicle needs. The salesperson was very helpful in the purchase of a used vehicle. As always you should do your homework first.
The service we received from Carlos was impeccable. He worked with us prior to our location visit via texts with helpful updates on price and availability as well as be very up front with pricing and expectations. He exceeded all expectations as far as service & definitely had that personal touch. He was the reason we visited the location and purchased our new vehicle. A great experience & the dealerships should be very proud of how Carlos treated us from start to finish.
Dealership was professional straightforward no funny business on price no Asterisk, NO gimmicks online, NO advertising GM employee pricing then switching up after you engage them. Good honest, transparent business people. Refreshing. Guillermo was outstanding!
Experience was top notch. Definitely would recommend to anybody in the area trying to get started on a new car. Ask for Guillermo.
Clean showroom very little pressure. Our salesperson Guillermo was very friendly with no pressure. He explained a lot of details on the new vehicle. We were not pleased with the finance person Jordan. When we asked to have the paperwork printed instead of signing on his iPad he had an attitude.
A great experience! Mellissa was very knowledgable.and made for an easy buying process. The Napleton staff were all friendly, courteous and straightforward. This was my second purchase from Napleton Chevrolet and I highly recommend them to anyone in the market for a new car!!
Showroom is very clean and there was no pressure put on us, in fact we asked questions and they were honestly answered.
Amazing experience. Jay was the best to work with. Management and finance was also incredible. I was extremely happy with the paint and interior protection warranty along with the 5 year maintenance plan the dealership offers.
Our Salesperson Jay was FANTASTIC to deal with !! Melissa was also really nice 🙂 From start to finish, it was a pretty painless purchase. Edgar was great to meet and deal with, as well. Jordan did fine with doing all of the paperwork.
Very neat and calm. They satisfied my girlfriend and I and didn’t rush the sale and was very patient with us.
What I deal I got from Guillermo! I must say.. the experience was unbelievable awesome! He even delivered the car right to my home. Thank you very much and Happy new year!
Jay is very knowledgeable,Very helpful . Keeps you informed of everything that's going on. I'm very appreciative of Jay. Thank you Jay for finding the diamond in the ruff!! 🙂 .
Very friendly employees. Buying experience was easy and stress free. Jay went above and beyond to get us the vehicle we wanted.
Third time's a charm! We struck out at the first two dealerships we went to. When we got to Napleton Palatine, Guillermo hit it out of the park! Guillermo was a great listener and got us exactly what we needed. They will be my first call when I look for my next car!
Very happy Napleton took this over! Great customer service all around! Thank you we appreciate it!
Would highly recommend this dealership. No hassle, no pressure. Just good people doing their job helping buyers get what they want. I have been searching for a used car for almost few weeks now and knew what I wanted. I reached out online and was connected with Guillermo who continued to be very responsive throughout my car buying process. He was open to negotiating with me and I was able to get everything set in writing before we got there. No funny business. We were out of there in a little over an hour. 10/10 would recommend Guillermo! He was just ... Read More DealerRater - Jan 3, 2026
Was fast and easy went to look at car and drove the car on the test drive went in and got the price that was the same as it was on line no back and forth no problems
Jay was phenomenal. He knew the answers, knew who to ask if he didn't know the answers. He was warm, personable, kind, real. It was obvious he wasn't just out to make a sale, but he really wanted to make sure I was happy with what I purchased.
I had some very specific request for the vehicle I wanted and the team at Napelton Chevy nailed it. They were great to work with.
Carlos was wonderful to work with during my purchase of a new Equinox during the past few days..
Very neat and clean and welcoming Staff members were also very accommodating. The showroom was also interesting to review every type model car
Jay was a great help! He really knows his numbers and how to make all work to help me. I was $10K in debt with a train in car and by the end of my lease I will be more than paid off. Thank you Jay!
Process was nice and easy coming in to buy our new car. Guillermo was very helpful and knowledgeable and did a great job showing us multiple styles and helping us land on a great car for our family! Highly recommend!
The process was easy and quick! I needed a car after totaling mine, Melissa helped me find the right car at the right price! Everyone was so nice there, great people to do business with
I recently purchased a 2026 Silverado 2500 HD and the experience was excellent. Manager Edger Moreno made everything smooth and straightforward. He was patient, answered all my questions, and made sure I was comfortable with the options and pricing. There was no pressure, just honest communication and great customer service. The paperwork was quick and the truck was ready on time. I’m very happy with my purchase and highly recommend working with Edger and this dealership.
Amazing guys in service!! Austin took care of my GMC and communication was spot on.. kept me updated on the progress. Definitely going back!! Thanks Again!!
Very kind and pleasant people to do business with! I was treated fairly and with respect. I did not feel like I was taken advantage of even in the slightest. I appreciate that type of genuine transparency when making such a big financial decision.
I has a great experience at Napleton Chevy in Palatine. Melissa was knowledgeable. She treated me and kids like family. Whenever I need something or have questions about my new Equinox, she is always there to help. I highly this dealership and definitely ask for Melissa!
Fantastic experience with the team, really enjoyed my time with Napleton! Thank you Edgar and team for the hard work!
